Booking and cancellation conditions

COLOR HOLIDAY GUARANTEE
What happens if I can no longer go on vacation?
Following the booking, you will be asked for a 30% deposit to be sent within 7 days.

1. In case of cancellation up to 15 days before the arrival date, the amount paid will be fully refunded.
2. In case of cancellation up to 7 days before the scheduled arrival, you will be issued a voucher that can be used within 1 year from the its issue in all Color Holiday properties and can be transferred to third parties.

3. If we are notified of the cancellation in the last 6 days before arrival, the entire amount paid will be withheld.
4. In case of no-show (failure to show up) without prior notification, the amount paid will be withheld.
5. Guests in possession of the premium card: fully refundable deposit up to 7 days before arrival

What happens if I pay more than 30% or the full cost of the vacation in advance, but I can no longer come?
The 30% deposit paid will always be subject to the cancellation policies of the COLOR HOLIDAY GUARANTEE. Depending on the timing of the cancellation, it will either be refunded by bank transfer, converted into a voucher, or retained. The remaining amount will always be refunded by bank transfer, even if the cancellation occurs just a few days before arrival.

What happens if I need to change the dates of my reservation?
If you have already booked your Color Holiday vacation and your holiday plans change, there's no problem! The percentage discount we applied to you will remain the same, while the rate will be adapted to the new period chosen. The change of dates will be made prior to availability of the property. 

What happens if I leave earlier than the official departure date?
a) In the case of a stay lasting between 1 and 3 nights, you will be required to pay for at least 3 nights at the non-discounted rates.
b) In the case of a stay lasting between 3 and 5 nights, you will only be required to pay for the nights you stayed at the non-discounted rates.
c) In case of serious illness or bereavement (upon presentation of a certificate), you will be asked to pay only for the nights you stayed, with any discounts or promotions applied at the time of booking will remain unchanged on the daily rate.

Please remember:
Check-in: you will be guaranteed a room starting from 2:00 p.m.. If you arrive earlier, you can already start using all the services, including lunch. 
If you arrive after lunch, you can have lunch on the day of your departure with a packed lunch that you can ask for during the evening before your departure. 
Check out: services end with breakfast. The room must be vacated by 10:00 a.m. 
Please note: beach service ends the day before departure.

Stays of less than 3 days For stays of less than 3 days, a 30% extra charge will be applied to the daily rate.

CHILDREN STAY FOR FREE 1 or 2 children stay for free in a room with 2 adults.

MEALS NOT CONSUMED Meals not consumed at the hotel cannot be deducted from the price of the package.

REDUCTIONS Reductions cannot be combined with other discounts or special conditions, except when specifically indicated.

HOW CAN I PAY FOR MY STAY? You can pay directly at the hotel by cash, debit card or credit card. At the time of booking you can pay by postal order, bank transfer, credit card, Scalapay and Heylight.